Why is there a HOLD on my account?
HOLDS are placed by various departments for various reasons. Contact the specific department regarding the hold(s).
What is the PENDING amount available for textbooks on my statement?
This is an amount in the form of an electronic credit that can be used at checkout either online or in person using the student ID number (no paper form needed) to purchase books and related materials in the Cumberland University Bookstore. The amount of the credit is the greater of $1000 book allowance or the excess amount on the student’s statement after all costs. The credit appears on the student’s statement as Pending only to show the amount that may be used during the checkout process at the bookstore. The Pending amount does not affect refunds. Only actual amounts spent for books are charged to the student account. Pending amounts are removed before refunds are issued.
How does the Business Office know how much I spent using the Book Voucher?
The Bookstore sends a copy of the sales receipt to the Business Office; the Business Office staff then posts the amount to the student’s statement.
Can my scholarship(s) be used for books in the bookstore?
Only if the scholarship provider stipulates it can be used for books and if you have excess funds after the scholarship is applied to tuition and fees. For example, if the scholarship stipulates it is to be used for tuition, fees, and books, but it does not cover the entire cost of tuition and fees, then there would not be excess to use for books.