IT Services
The Office of Information Technology is here to serve and support students, staff and faculty at Cumberland University. Whether your needs are network, telephone, software or computer support, we’re here to help.
Address:
Labry Hall, Suite #003
1 Cumberland Square
Lebanon, TN 37087
Hours of Operation:
7 a.m. to 7 p.m. Monday – Friday
IT Help Desk
Labry Hall, Suite #006
Monday-Friday, 7 a.m. to 7 p.m.
615-547-1240
Submitting a request
You can visit our HelpCenter at https://cumberlanduniversity.zohodesk.com/portal/en/home. Here you will find a variety of common issues and their resolutions. If you do not see a solution to the issue you’re experiencing, you can submit a ticket in the Help Center, or by emailing support@cumberland.edu.
Activate your Cumberland Portal
Every student is given an account with access to various software platforms to use during their time at Cumberland. To activate your Cumberland portal please complete the following steps:
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Open your preferred web browser and visit
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Provide the requested personal information
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After you click submit, your username, student email address, and a copy code will be given. Print this page or write down the information.
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Please note: if your social security number is not on file correctly with the Office of Admissions, your portal will not activate.
Resetting your password
If you are having issues accessing your accounts or do not know your username and/or password, don’t worry, you can reset your password.
If you receive the error message ‘Student Not found in CAMS’ please contact the Admissions Office at 615-547-1246 to verify the university has your social security number correct in the system.
When troubleshooting, it is best to access your university accounts (CAMS, CANVAS, GMAIL) via a computer. Avoid using your cell phone and/or tablet when possible.