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IT Services

The Office of Information Technology is here to serve and support students, staff and faculty at Cumberland University. Whether your needs are network, telephone, software or computer support, we’re here to help.

Address:

Labry Hall, Suite #003
1 Cumberland Square
Lebanon, TN 37087

Hours of Operation:

7 a.m. to 7 p.m. Monday – Friday

IT Help Desk

Labry Hall, Suite #006

Monday-Friday, 7 a.m. to 7 p.m. 

615-547-1240

support@cumberland.edu

Contact Help Center

Submitting a request

You can visit our HelpCenter at https://cumberlanduniversity.zohodesk.com/portal/en/home. Here you will find a variety of common issues and their resolutions. If you do not see a solution to the issue you’re experiencing, you can submit a ticket in the Help Center, or by emailing support@cumberland.edu.

Activate your Cumberland Portal

Every student is given an account with access to various software platforms to use during their time at Cumberland. To activate your Cumberland portal please complete the following steps:

  • Open your preferred web browser and visit
    https://cams3.cumberland.edu/rptool/index.html
  • Provide the requested personal information
  • After you click submit, your username, student email address, and a copy code will be given. Print this page or write down the information.
  • Please note: if your social security number is not on file correctly with the Office of Admissions, your portal will not activate.

Resetting your password

If you are having issues accessing your accounts or do not know your username and/or password, don’t worry, you can reset your password.

Reset My Password

If you receive the error message ‘Student Not found in CAMS’ please contact the Admissions Office at 615-547-1246 to verify the university has your social security number correct in the system. 

When troubleshooting, it is best to access your university accounts (CAMS, CANVAS, GMAIL) via a computer. Avoid using your cell phone and/or tablet when possible.  

Start your CU journey today. Take the first step.

Apply Now

Get In Touch

615-444-2562

800-467-0562

615-444-2569 (fax)

1 Cumberland Square

Lebanon, TN 37087-3408

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