Business Office

The Business Office manages the financial affairs of the university. Services include accounting, accounts payable, accounts receivable, student accounts, and budgeting. We look forward to serving you.

Address:
Memorial Hall, Suite #109
1 Cumberland Square
Lebanon, TN 37087

Email: studentbilling@cumberland.edu

Hours of Operation:
8:00 a.m. to 4:30 p.m. Monday - Friday

Accounts Receivable:
(615) 547-1218, (615) 547-1265, (615) 547-1250

The mission of the Accounts Receivable Office is to provide professional and courteous services to students, faculty, and staff for receipt of tuition, fees, and other payments, as well as the disbursement of student refunds, in the most prudent, cost-effective, and efficient manner, while maintaining privacy and respect for each customer.

Fax Number:
615-443-8428

Staff Directory:
Click here

Accounts Payable:
615-547-1363

The mission of Accounts Payable is to monitor proper approvals for payments, to provide timely and accurate expenditure of university funds, to record those transactions consistent with the University mission and in compliance with company policy and the federal and state rules and regulations, and maintain professional and helpful interactions with the University community on all accounts payable matters.

Accounting Services and Budgeting:
615-547-1303 or 615-547-1237

The mission of the Accounting Services and Budget area is to conduct and report overall University fiscal activities in a professional, cost effective manner in accordance with the University mission and the core values of politeness, respect integrity, and accountability to ensure sound fiscal management of University resources.

Frequently Asked Questions

Tuition and Fees

What is the tuition rate?

What is the Access Fee?

Will my scholarship cover the access fee?

Is the international student fee charged each semester?

Billing

Will I receive a bill for my tuition?

My billing statement has pending items listed. What does that mean?

My billing statement has an Overall Total amount in parenthesis. What does this mean?

Payments

What methods are available for me to make my tuition payments?

The most convenient method is an electronic payment online via the student ePortal account at https://charlie.cumberland.edu/estudent/login.asp Online payment can be made by e-check from a U.S. Checking account or by Credit or Debit cards – Visa, MasterCard, Discover and American Express. Students may also pay by checks drawn on U.S. banks and money orders in U.S. dollars by mail or pay in person by cash, check or debit/credit card.

Please mail payments to: Cumberland University, Attn: Accounts Receivable, One Cumberland Square, Lebanon, TN 37087

Will Cumberland University accept checks from other countries?

What is the payment plan?

A monthly payment set up online to automatically deduct funds from a checking account, savings account, credit card, or debit card. The plan may be set up prior to the semester beginning; however the payments must be completed by the end of each semester. The payments are drafted on either the 5th or 20th of each month. There is an enrollment fee for each plan: $35.00 for each semester. There is no interest fee charged on these plans, however, if applicable, NSF fees will be applied to the account from Cashnet (Higher One) and Cumberland University.

Can I set up the payment plan from my home or work computer?

Yes. You can set up a payment plan from your computer or mobile device. To set up payment plan:

Sign onto your CAMS ePortal
Make sure you are in the correct semester (under Profile tab, change term).
Click My Ledger under the Admin tab.
Review for accuracy: classes correct? Loans/Financial Aid correct? Billing correct?
Click Confirm Enrollment and pay on the bottom right (under your overall balance).
On the next screen, follow the instructions to set up a payment plan

What charges can be covered in the payment plan?

What is the “Student ID as assigned by Cumberland University”?

I set up the payment plan for the incorrect amount – what happens now?

I set up a payment plan and then obtained additional Financial Aid – what do I do?

If my payment plan was set up on my debit card (or credit card), can I change it to another card?

If my payment plan was set up on my debit card (or credit card), can I change it to ACH – my checking account?

I am the student and set up the payment plan with myself as the Responsible Party. Can the Responsible Party be changed to my parent(s) or someone else?

I set up a payment plan just for the Fall semester. Will it automatically renew for the Spring semester?

Official

What does being official mean?

When do I have to become official?

VA Students

Who do I contact about my Veterans’ benefits which pay my tuition and fees?

Graduation Fees

Do I have to pay my graduation fee even if I do not or cannot participate in the ceremony?

Refunds - Checks

When will my refund check arrive?

Not all students receive a “refund” check. Students that have applied for student loans in excess of their semester’s cost will have the excess loan funds refunded to them upon receipt of the loan funds from the lender. The loan funds must be received by the Financial Services office before the Business Office can prepare a refund. Loan funds typically begin to arrive approximately 3-4 weeks after the semester begins. Students must attend their classes and have their attendance reported before their loan funds will arrive.

How will I know when my refund check is available?

Can my parent or someone else pick up my refund check for me?

Refunds - Electronic

What is an Electronic refund?

Instead of obtaining a paper check, Cumberland University can deposit your refund directly into your bank account. The student must enroll online via their CAMS ePortal account at https://charlie.cumberland.edu/estudent/login.asp Click on “My Ledger”, then “Make Payment”, select “Enroll in e-refund” and follow the prompts to enter your bank information. The Business Office does not have access to your information. An email will be sent to your student email account when an eft refund is processed.

Do I have to enroll each semester in electronic refunds?

Holds on Accounts

Why is there a HOLD on my account?

What is the PENDING amount available for textbooks on my statement?

This is an amount in the form of an electronic credit that can be used at checkout either online or in person using the student ID number (no paper form needed) to purchase books and related materials in the Cumberland University Bookstore. The amount of the credit is the greater of $1000 book allowance or the excess amount on the student’s statement after all costs. The credit appears on the student’s statement as Pending only to show the amount that may be used during the checkout process at the bookstore. The Pending amount does not affect refunds. Only actual amounts spent for books are charged to the student account. Pending amounts are removed before refunds are issued.

How does the Business Office know how much I spent using the Book Voucher?

Can my scholarship(s) be used for books in the bookstore?

Security Deposits for Res Life

Do I have to pay my housing security deposit every semester?

When will my security deposit be refunded to me?

Parking Tickets

Who can respond to questions about parking tickets?

Where do I pay parking tickets?

Printing

I have used my 500 page allocation and still need to print. What do I do?

If a student uses their 500 page allocation and needs to print additional pages, contact the Business Office to pre-pay for the additional pages. The cost is 5 cents per page. The unused portion of pages does not ‘roll-over’ to the next semester. After the student pays for the additional pages, the Business Office staff will notify the IT department to increase the student’s printing allocation accordingly.

1098T TAX FORMS

When will I receive a 1098T form for my tax return?

If my 1098T was lost in the mail, can I request a copy from the Business Office?