Complaint Procedures | Cumberland University

Complaint Procedures

Students who have Special Accommodation needs during exams will have quizzes, tests, and exams proctored by faculty members whenever possible.  Faculty members who are unable to meet this need should notify the Director of Counseling and Disability Services as soon as possible during the course of the semester.  If a student expresses concern that the faculty member is unable to meet their Special Accommodation needs in a given class and the faculty member and the student cannot resolve the issue, through the interactive process with the Office of Disability Services, the faculty member or the Office of Disability Services should direct the student to complete a Written Notice of Failure of Accommodation to Meet a Need and submit it to the Director of Counseling and Disability Services.

A complaint that Special Accommodations for a student are not being met must be made in writing, and must provide the name and address of the person making it and a brief description of the alleged violation of ADA regulations.  The complaint should be made using the  Written Notice of Failure of Accommodation to Meet a  Need.

A complaint should be addressed to the Cumberland University the Director of Counseling and Disability Services, Labry Hall 225,  One Cumberland  Square, Lebanon,  Tennessee 37087. A copy of this complaint will be given to the Designated University Coordinator.

A complaint must be filed within ten (10) business days after the complainant becomes aware of the alleged violation.

An investigation will be conducted. The investigation will include, but not necessarily be limited to, interviews with the complainant and with university personnel in charge of the area in which the alleged violation occurred. All involved parties will be provided an opportunity to submit evidence relevant to the complaint. The investigation will be conducted in a manner which protects any due process right of parties concerned and also ensures that Cumberland University complies with the ADA and its implementing regulations.

When the investigation is complete the student will receive written determination concerning the validity of the complaint and a description of the resolution, if any. This statement will be provided to the complainant no later than ten (10) business days following receipt of the complaint and a copy will be given the Designated University Coordinator.

If the individual is dissatisfied with the outcome of the investigation, an appeal may be made through the Designated University Coordinator at the conclusion of the investigation within five (5) business days of the written determination.  In the event of an appeal, the Designated University Coordinator will review the complaint, the results of the investigation, the written determination, and consult with the complainant in an attempt to resolve any remaining concerns within five (5) business days of receipt of the appeal.  The final appeal rests with the President.

If the nature of the complaint is against the Cumberland University Director of Counseling and Disability Services or the Cumberland University Disability Services Office, the complaint should be filed with the Cumberland University Dean of Students, Labry Hall, One Cumberland Square, Lebanon, Tennessee 37087.

Complaint Resolution Policies and Procedures for Non-Tennessee Resident Students in State Authorization Reciprocity Agreement States, commonly known as SARA.

Student complaints relating to consumer protection laws that involve distance learning education offered under the terms and conditions of the State Authorization Reciprocity Agreement (SARA), must first be filed with the institution to seek resolution.

Complainants not satisfied with the outcome of the Institution’s internal process may appeal, within two years of the incident about which the complaint is made, to the Tennessee Higher Education Commission ( compliance/postsecondary-state-authorization/request-for-complaint-review.html).

For purposes of this process, a complaint shall be defined as a formal assertion in writing that the terms of SARA or the laws, standards or regulations incorporated by the SARA Policies and Standards ( have been violated by the institution operating under the terms of SARA.

For a list of SARA member States, please visit the NC-SARA website ( states-institutions). Students residing in non-SARA states should consult their respective State of residence for further instruction for filing a complaint.